Refund policy

Refund policy

Please do not refuse the product when it is sent out. The express delivery company will be responsible for the delivery and notification of the product. If you have any problems after receiving the product, please take a photo and document it immediately, and contact the Professor Cat Studio customer service department. Please note that if the product is refused or not collected within the time limit, the resulting surcharge will be borne by the customer.

The company will not bear any responsibility for damage, delay or undelivery of goods caused by express delivery companies or bad weather (such as typhoons No. 8 or above, black rainstorms).

Only one delivery location per order.

Refund applications for delays in shipment of goods due to the epidemic will not be accepted.

The following situations will not be subject to exchange arrangements:

  1. We will not accept returns, exchanges or refunds due to product size discrepancies after purchase. It is recommended to ask clearly before purchasing.
  2. Item delivered and found to have been purchased or undesirable.
  3. The goods were damaged by man-made damage.
  4. The packaging is squeezed, incomplete or wrinkled due to the transportation company (but it does not affect the normal use of the product).
  5. The goods have been opened or used (for example, the packaging tape or box has been removed).
  6. The goods have not been kept intact and have been damaged, damaged or incomplete.
  7. The color of the product pictures may vary due to different lighting conditions or personal screen settings, which may cause some color differences. All products are subject to the actual product. No exchange service will be provided due to color difference issues.
  8. Pet furniture, such as wooden boards, rattan surfaces, hemp materials, etc., involves a large amount of manual production and will undergo multiple layers of manual processing before shipment. Small scratches, small dust or small flaws on the surface are normal (do not affect the overall Use), it is not a quality issue. Customers please consider carefully before placing an order.
  9. If the customer entrusts the delivery person to drop the goods at the door of the address or at the management office for collection, the customer is solely responsible for the risk of loss or damage to the goods.
  10. After the order is confirmed, the related assembly services cannot be canceled and the payment for the installation services will not be refunded.

If the customer has paid but requests the company to cancel the order and refund, the company will deduct 20% from the refund as a handling fee.

Please pay attention to the following details when returning or exchanging goods:

  1. Professor Cat Studio is not responsible for damage to merchandise after delivery.
  2. Regarding the assembly of goods, you need to handle it by yourself due to personal installation techniques that may cause related problems.
  3. If the product item or quantity does not match the order, please contact Professor Cat Studio customer service department immediately on the day of delivery.
  4. We will not accept exchanges, returns or refunds due to product size discrepancy or unsuitability after purchase.
  5. In order to avoid contact-borne diseases, please consider your own furry needs before purchasing to avoid future sales disputes. If your product has been opened and used, it cannot be returned or exchanged.
  6. If a refund is needed, Professor Cat Studio will choose the customer's current purchase payment method as the relative refund method. That is, if the customer chooses to pay by credit card, Professor Cat Studio will refund the money to the customer's credit card account. Please note that refund times vary from bank to bank or credit card company.
  7. All purchasers bear the risk of safety of use and Professor Cat Limited will not be responsible for any accident or injury to any purchaser.
  8. The company does not provide refund services.
  9. The company reserves the right to reject all unreasonable exchange or return requests.
  10. If the delivery address, phone number, name or delivery information provided by the customer is incomplete or incorrect, resulting in delivery failure or delay, the company will not be responsible. Customers are asked to follow up or contact SF Express themselves.
  11. In case of any dispute, Professor Cat Limited reserves the right of final decision.
  12. Professor Cat Limited reserves the right to change the above terms and conditions without prior notice.

Email: professor.cat.hk@gmail.com

In case of any dispute, Professor Cat Limited reserves the right of final decision.