Shipping policy

Furniture manufacturing and shipping takes time, please contact us to confirm the delivery time before purchasing.

This website provides the following delivery services

  • General delivery service (Hong Kong area)
  • For areas outside Hong Kong, please contact the customer service department to inquire about shipping costs.


Shipping costs and delivery methods

  • Except for activities specifically noted on the website, shipping charges are handled as follows:
  • Online shopping with a net price of HK$2,000 or above can enjoy free delivery . If the net purchase price is less than HK$2,000, a shipping fee of HK$100 will be charged (only for a single delivery location), including residential addresses, industrial and commercial addresses, SF self-pickup points and SF smart cabinets.
  • Click the link below to view: SF Self-Pickup Points | SF Cooperation Points | SF Smart Cabinets
  • Regarding the transportation of some products, since SF Express may not be able to provide services for transporting cages of this size, we will use other express companies for transportation and will still notify customers after receiving the latest logistics news. In case of any dispute, Professor Cat Limited reserves the right of final decision.
  • If the delivery address is Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island and Ping Chau or South Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mei Wo, Pui O, etc.), an additional shipping fee of $20 will be charged. Remote area collection and delivery services and surcharges are charged within the area. For details, please click here .


Delivery range

  • Please do not use a PO Box as your shipping address.
  • Each order can only be sent to one address. If you want to ship the goods to different addresses, please place separate orders according to different addresses.
  • We will not provide delivery services to outlying island areas (except the airport, Ma Wan, Discovery Bay and Tung Chung) and any controlled areas and areas where trucks are prohibited from entering.
  • Note : Additional service fees will be charged in remote areas. Please click here to view the range of remote areas .


Delivery time and arrangement

  • Order processing time: Within 2-4 days after placing the order, the order cut-off time is 4:00 pm from Monday to Friday.
  • Shipping time: express delivery (5-7 working days, excluding Saturdays, Sundays and public holidays)
  • Orders that choose general delivery service will be processed and delivered within 5-7 working days (excluding Saturdays, Sundays and public holidays) after payment is successful and confirmed. The actual time depends on inventory.
  • If customers fill in incorrect delivery/contact information, delivery time will be affected/delayed.
  • In addition, due to the epidemic, the delivery time may be delayed.


Item tracking/ change of address

  • After the goods are shipped, Professor Cat Studio will provide the customer with the tracking number of the goods. If you need to change your address, please contact the express company to make other arrangements. The delivery time may be delayed, and the additional costs must be paid by the customer.
  • If the customer is unable to receive the package due to personal reasons, please contact the express company to make arrangements. If the shipment fails to be delivered repeatedly, your order may be canceled and Professor Cat Studio will not issue a refund without further notice.
  • If there are any changes to the delivery address or selected delivery time after placing the order, please contact Professor Cat Studio to make arrangements.
  • The courier company's door-to-door delivery service does not include moving the goods to the residence. Therefore, if the customer causes damage to the items in the residence during transportation, Professor Cat Limited will not be responsible for any loss or damage and will not compensate for it.


Special arrangements due to bad weather

  • Delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or the express company determines that the weather conditions are unsafe for delivery. Professor Cat Studio will contact you to change the delivery date.

In case of any dispute, Professor Cat Limited reserves the right of final decision.